Return Policy & Terms of Conditions
Some Important Details About Us;
Our registered office is: Manor House, Claxton, York, YO60 7SD
Our trading office is: Botanical Yarn, Donkey Stables, Buttercrambem York, YO411XU
Our VAT number is: GB 381239983
Pictures are taken in natural lighting for best effect, but be aware that colours can appear differently on your screen. We do our best to represent the colours as accurately as possible. If your item is a pre order or dyed to order item - it is possible for some variation from the photos due to different dye lots.
Mistakes happen and occasionally there may be information on our site that contains typographical errors, inaccuracies or unintentional omissions. These errors could apply to item description, time line, availability or pricing. We reserve the right to correct any errors and change/update the listing at anytime, including after you have placed your order.
Returns and refunds are not accepted. Please contact firstname.lastname@example.org if you have questions about this policy. Pre-orders, special order items or dyed to order listings are non-refundable, no exceptions.
If we have sent the wrong item, we will accept an exchange and will cover return postage. Please email for the address to send any returns.
Please check your item listing for estimated dispatch timeline. In stock items we aim to dispatch within seven business days of your order being received. Dyed to order items can take up to 21 business days. Special order items will be given a dispatch timeline on a case by case basis.
Botanical Yarn does not cover duties, customs charges or VAT/GST on behalf of our customers. If you are ordering from the EU or beyond then there may be additional fees and delays to your order arriving. We cannot predict these charges and you accept responsibility for payment of any extra charges incurred.
Please remember that Botanical Yarn is a small business, doing our best to make a living dyeing beautiful yarn. Sometimes life circumstances mean that delays may happen and we appreciate your support and patience.