Return Policy & Terms of Conditions

I take pictures in natural lighting for best effect, but be aware that colors can look differently screen to screen. I suggest turning the brightness on your device up to If your item is a preorder, or dyed to order item, returns or refunds are not accepted on dyed to order or preorder items. 

On dyed to order yarn, your order will be dispatched within 14 working days. Returns or refunds are not accepted on dyed to order yarns.  

 

Botanical Yarn do not cover duties, customs charges or VAT/GST on behalf of our customers. If you are ordering from the EU then there may be additional fees and delays to your order arriving.