Return Policy & Terms of Conditions
Some Important Details About Us;
Our registered office is:
UNIT 2, BECKLANDS PARK INDUSTRIAL ESTATE, MARKET WEIGHTON, YORK, YO43 3GA.
Our trading office is: UNIT 2, BECKLANDS PARK INDUSTRIAL ESTATE, MARKET WEIGHTON, YORK, YO43 3GA.
Our VAT number is: GB 381239983
Pictures are taken in natural lighting for best effect, but be aware that colours can appear differently on your screen. We do our best to represent the colours as accurately as possible. If your item is a pre order or dyed to order item - it is possible for some variation from the photos due to different dye lots.
Mistakes happen and occasionally there may be information on our site that contains typographical errors, inaccuracies or unintentional omissions. These errors could apply to item description, time line, availability or pricing. We reserve the right to correct any errors and change/update the listing at anytime, including after you have placed your order.
Please note that we may need to ship your order in multiple packages if it exceeds our weight threshold or if the stock is arriving in multiple shipments. We appreciate your patience as we process your order.
For our brighter and neon colors, we do our best to ensure the dye is set. However, for high contrast colors—for example, if you use bright pink with undyed yarns—we recommend using a color catcher when wet blocking and washing. This will absorb any excess dye that may bleed.
As a small business, we may need to contact you to request additional shipping fees if the cost exceeds our allowance. We hope you understand that we cannot absorb these costs as we are a micro business. We do ship worldwide, and are GSPR registered. Our GSPR details will be attached to the outer packaging of your order. If you are based in the USA, Under the US de minimis rules, if your order is under £575, you will not pay any additional tariffs despite the recent announcement.
If we have sent the wrong item, we will accept an exchange and will cover return postage. Please email for the address to send any returns.
Please check your item listing for estimated dispatch timeline. In stock items we aim to dispatch within seven business days of your order being received. Dyed to order items can take up to 21 business days. Special order items will be given a dispatch timeline on a case by case basis.
Botanical Yarn does not cover duties, customs charges or VAT/GST on behalf of our customers. If you are ordering from the EU or beyond then there may be additional fees and delays to your order arriving. We cannot predict these charges and you accept responsibility for payment of any extra charges incurred.
Please remember that Botanical Yarn is a small business, doing our best to make a living dyeing beautiful yarn. Sometimes life circumstances mean that delays may happen and we appreciate your support and patience.