Shipping

Botanical Yarn do not cover duties, customs charges or VAT/GST on behalf of our customers. If you are ordering from the EU then there may be additional fees and delays to your order arriving.

 

For UK shipping I use Royal Mail tracked services, which are insured. The price you see on the postage and packaging price includes the packaging to wrap your order and a tracked service which is insured. If you order a small item such as a stitch marker or an enamel pin, I will refund the excess shipping at my discretion. 

Please note that due to Brexit, EU orders may attract additional VAT and custom admin fees that will be added by your domestic mail handler. I am not responsible for these charges that are applied by your country. 

For international shipping I also use Royal Mail tracked services which are insured. The price you see on the postage and packaging price includes the packaging to wrap your order and a tracked service which is insured. Your order may attract additional VAT and custom admin fees that will be added by your domestic mail handler. I am not responsible for these charges that are applied by your country. International orders can take up to 4 - 12 weeks to arrive, so please be patient. 

I aim to dispatch ready to ship items within 4 working days, but sometimes at busy times such as after a shop update, it can take longer than this. Please be patient with me dispatching your order, I am a one woman team. 

 

Please also consider that postal services around the world can get delayed or have problems. If your order does not arrive within 28 days of your order being placed (if you are in the UK) or within 8 weeks (for international orders) please send me an email at botanicalyarn@gmail.com.